Giulio Toccafondi is a Patient Safety Manager at the GRC Patient Safety Centre of Tuscany where he is in charge for patient safety in integrated care and coordinates implementation studies for patient safety practices. He holds a PhD degree in Interaction Design and Human Factors from University of Florence. He was a postdoctoral research fellow at the Communication Science Department of University of Siena. He collaborated with national agencies on the application of Human Factors and Interaction Design for web applications and workplace learning. He contributed as a project manager and scientific coordinator to EU research in the field of communication in health care systems and learning.